Refund and Trial Policy

This Refund and Trial Policy ("Policy") outlines the terms and conditions regarding payments, refunds, and trials for reninbox.com ("Inbox by Ren", "we", "us" and/or "our") services. By subscribing to our services, you acknowledge that you have read, understand, and agree to be bound by this Policy.

1. Trial Period

The Service includes a 7-day trial period ("Trial") subject to the following conditions:

• No charges will be made during the Trial period
• You may cancel at any time during the Trial without incurring any charges
• Your payment method will only be charged after the Trial period ends
• We reserve the right to modify or terminate trials at our discretion

2. Billing and Charges

You acknowledge and agree to the following billing terms:

• Charges begin automatically after the Trial period ends
• Billing occurs on either a monthly or annual basis, depending on your selected plan
• All prices displayed exclude VAT unless otherwise stated
• As per UAE laws, a 5% VAT will be collected on all services and goods
• Fees are non-refundable except as required by law

3. Cancellation Policy

The following terms apply to subscription cancellations:

• You may cancel your subscription at any time through your account settings
• Upon cancellation, you will not be charged for subsequent billing cycles
• You retain full access to the Service until the end of your current billing period
• No partial refunds are provided for unused portions of your billing period

4. Refund Policy

Our refund policy includes a one-time refund window:

• After the 7-day trial period ends and payment is processed, you have a 14-day refund window
• Refund requests must be submitted within this 14-day period to support@reninbox.com
• This is a one-time courtesy refund available only for your first subscription payment
• After the 14-day refund window or after using your one-time refund:
  • All subsequent sales are final
  • No refunds will be provided for partial use or early cancellation
  • Exceptions may be made only as required by applicable law
• Disputed charges must be raised within 14 days of the transaction
• Refunds will be processed using the original payment method

5. Value Added Tax (VAT)

In compliance with UAE tax regulations:

• A 5% VAT is applied to all services and goods
• VAT charges will be clearly displayed on invoices
• VAT registration numbers will be provided on request
• Tax invoices will be issued for all applicable transactions

6. Contact Information

For questions about this Policy or billing-related inquiries:

• Email: support@reninbox.com
• Response time: Within 2 business days

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By using Inbox by Ren, you acknowledge that you have read the Refund policy, understood them, and agree to be bound by them. If you do not agree to these Refund Policy, you are not authorized to use the Service. We reserve the right to change these Refund Policy at any time, so please review them frequently.

Thank you for using Inbox by Ren!